Privacy Policy

Dr ZK Academy ("we," "us," or "our") is committed to protecting the privacy of our users and students. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website, submitting a contact form, or enrolling in any of our programmes, you consent to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our website:

• Contact information: name, email address, and phone number submitted via our contact form.
• Academic information: medical school country of graduation and MCCQE1 examination timeline, to tailor our services to your needs.
• Usage data: pages visited, time spent on pages, browser type, device type, and referring URL, collected via cookies and similar technologies.
• Communications: messages, enquiries, and feedback you send us through our contact form, email, or social media.
• Payment information: if you purchase services through the ZK Online Academy (Teachable platform), payment processing is handled entirely by Teachable — we do not store payment card details.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To deliver our educational services, workshops, and resources.
• To send you programme updates, enrolment information, and relevant educational content (you may opt out at any time).
• To improve our website, content, and service offerings.
• To comply with applicable legal obligations.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to any third parties for marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating our website and delivering services (e.g., Teachable for online course delivery), who are bound by confidentiality obligations.
• Legal requirements: if required to do so by law, court order, or governmental authority.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Data Storage and Security

Your personal information is stored on secure servers. We implement appropriate technical and administrative safeguards to protect your information against unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

5. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. Cookies are small text files stored on your device. You can disable cookies in your browser settings at any time; however, doing so may affect the functionality of certain parts of our website.

6. Your Rights

Under PIPEDA, you have the right to:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct any inaccurate or incomplete information.
• Withdrawal of consent: withdraw your consent to our use of your personal information, subject to legal or contractual restrictions.
• Deletion: request that we delete your personal information, where we have no legal basis to retain it.

To exercise any of these rights, please contact us at zunaira.kafeel@drzkacademy.com.

7. Third-Party Links

Our website contains links to third-party websites, including the Teachable platform (ZK Online Academy) and Facebook. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.

8. Children's Privacy

Our services are directed to adults who are qualified medical professionals or medical graduates. We do not knowingly collect personal information from individuals under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Dr ZK Academy
📧 zunaira.kafeel@drzkacademy.com
📍 Canada (online, global)